We believe you should be able to ask questions and get answers as quickly as possible.
We understand that many companies simply put up a basically worthless chat box that often says they will have to turn the question over to an engineer or other company official.
I’ve waited several days for answers in these situations.
We don’t believe in waiting. You need to at least get a response in a reasonable amount of time.
Having said all that, we believe that excellent support includes answering your questions as quickly as possible, but more than that, solving your problem as soon as possible.
We don’t like to wait.
You don’t like to wait.
We promise to take care of any of your needs as soon as possible.